You can apply for a trade account directly on our website. Once approved, you'll have access to trade pricing and credit terms. If you'd prefer to talk it through first, give our Customer Services team a call on 01903 726100 - we're happy to help.

Yes - there are two ways to order without a credit account.

Guest Checkout is designed for trade customers who want to place orders online quickly without applying for a full account. You'll be verified immediately and can start shopping straight away, paying securely by card at checkout. It's ideal for occasional purchases
or if you'd like to trial Fargro products before opening a full account. Please
note that minimum order values apply: £250 for Sundries products and £600 for
Decorative Pots.

A Cash With Order Account allows you to shop online and pay by debit or credit card at checkout, without applying for credit terms. There are no restrictions on order value, but you must be a registered business to apply. We normally set up new accounts within
24 hours (Monday to Friday) - applications submitted over a weekend or bank
holiday may take a little longer.

If you're not sure which option is right for you, give us a call on 01903 726100 and we'll point you in the right direction.

Once we've accepted your order, cancellations require our prior written consent. If we do agree to cancel, we reserve the right to apply a restocking charge. If you need to make changes to an order, contact our Customer Services team as soon as possible on 01903
726100 or orders@fargro.co.uk.

We deliver using our own fleet of trucks and vans, couriers, and third-party operators-whichever is the most efficient method for your location and order. When you place an order, you'll be advised of your delivery date options.

If your delivery is handled by a courier or third-party operator, you can typically expect it within four to five working days. Our own vehicles run on assigned daily routes, so timing will depend on your location.You'llbe given a delivery date when you place your order.

Yes, we deliver to all of these areas, though delivery charges and lead times differ from mainland GB. See ourDelivery and Returns page for the full breakdown of charges by region.

It depends on your account type and location. Credit account holders within 30 miles of our distribution centre in Poling receive free delivery. Credit account holders spending over £5,000 (excluding VAT) within a rolling 12 months also receive free standard delivery to mainland UK addresses (excluding Highlands and Islands, Northern Ireland, and the Isle of Wight). If you're below that threshold, delivery charges will apply. See our Delivery and Returns page for full details.

Charges vary by location. As a guide, parcel deliveries to the Fargro home territory start at £15.00, and pallet deliveries at £60.00. Full charges by region are listed on our Delivery and Returns page.

Yes-if your order contains hazardous products and is being delivered beyond 30 miles from our distribution centre, a Hazardous Product Surcharge will apply on top of the standard delivery charge. Some carriers also require hazardous products to be palletised even in small quantities. Full surcharge details are on our Delivery and Returns page.

Standard palletised deliveries require access for an 18-tonne rigid vehicle with a tail lift-roughly the size of a standard dustcart. Pallets can only be wheeled off the vehicle onto a hard surface; grass, soft ground, or stony ground isn't suitable. If you have restricted access, please contact us before ordering so we can discuss the best solution for your site.

Yes. You can place an order for collection from our warehouse. Please don't arrive until you've received a confirmation email that your goods are ready-this is usually within an hour of your order being received. Collections are available between 9am and 5pm, Monday to Friday.

Biological controls have specific cut-off times to maintain product viability. We ship twice weekly: orders placed by Thursday 11am are delivered the following Wednesday, and orders placed by Monday 11am are delivered the following Thursday. Some products have longer lead times. Standard delivery for orders under 8kg is £8.50; pallet delivery for orders over 8kg is £26.00.

We don't accept returns of goods unless they are damaged, faulty, or incorrect. If you've received something that doesn't match your order, or goods have arrived damaged, contact us within three working days of delivery. Please have your invoice or order number to hand-call 01903 726100 or emailorders@fargro.co.uk.

Contact our Customer Services team within three working days of delivery.We'll assess the situation and, where a valid claim is confirmed,we'll make it right-whether that's making up a short fall,repairing or replacing faulty goods, or issuing a credit note or refund. We can't consider claims raised after that three-day window, so please check your delivery promptly.

If your delivery is short, let us know within three working days. As a note, under our terms we're not liable for shortfalls of 5% or less-but we'll always aim to resolve genuine issues quickly and fairly.

Payment is due by the 20th day of the month following the month of invoice, unless we've agreed otherwise in writing. Payment can be made by direct debit, BACS, or debit or credit card.

If an invoice isn't paid by the due date, we reserve the right to apply a late payment levy of 5% of the gross invoice value. We may also suspend further deliveries or credit facilities until the outstanding balance is cleared. If you're expecting an issue with payment, please contact us early-we'd always rather talk it through.

Quotations based on third-party supplier prices are valid for 30 days. We reserve the right to revise prices to reflect changes in our suppliers' pricing. All prices exclude VAT, which is charged at the applicable rate on the date of invoice.

We do supply to export markets, but some chemicals and plant protection products are subject to export restrictions. If you're purchasing goods for delivery outside the UK, please contact our Customer Services team before ordering-call 01903 726100 or emailask@fargro.co.uk.