This depends on your order:

DHL
Used for most parcel deliveries (up to eight parcels). You will receive a tracking link by email once dispatched.

Palletforce
Used for larger orders, bulk bags or pallet deliveries. Your order number is your tracking reference. Local depots complete final delivery using tail lift vehicles.

Biological products
Dispatched directly from suppliers via Royal Mail or Parcelforce.

Bulk bags, storage sheds, pop up cages, cloches and greenhouses
Delivered directly from suppliers using their chosen carrier. For bulk bags and storage sheds, the carrier will usually contact you to arrange delivery.

DHL deliveries
Use your 14 digit tracking number from your dispatch email.

Palletforce deliveries
Track using your Fargro Home and Garden order number.

Biological orders
Tracking is sent directly from Royal Mail or Parcelforce via email or SMS.

If you cannot find your tracking email, please check your junk folder.

• Bulk bags: usually 5 to 7 working days
• Wheelie bin storage: usually 10 to 14 working days
  

Other delivery times are shown at checkout.

Check your tracking link

1. Confirm your delivery address is correct
2. Allow for possible delays during busy periods or poor weather
   

If your order is still missing, contact us with your order number and we will investigate.

Some orders arrive in multiple deliveries.

For DHL orders, parcels may show as part delivered. Please allow up to 24 hours for remaining items.

If items are still missing:

• Check your order confirmation
• Review tracking
• Email retail@fargro.co.uk with your order number and missing item details
  

We will resolve this as quickly as possible.

If your order has not shipped, we may be able to update your address if contacted before 12 midday. Once dispatched, changes may not be possible.

If your order has not been dispatched, contact us before 12 midday.

Once dispatched, delivery changes must be managed directly with the courier. Surcharges may apply.

We offer free delivery on orders over £60 to most UK mainland addresses.

Some locations incur a surcharge due to courier restrictions, including:

• Northern Ireland
• Isle of Man
• Channel Islands
• Isle of Wight
• Scilly Isles
  

There are also remote Scottish Highland postcodes where free delivery is unavailable:

AB36 to 38, AB55 to 56
FK17 to 2
IV1 to 39, IV52 to 54, IV63
KW1 to 14
PA21 to 40
PH19 to 26, PH30 to 41, PH49 to 50

Where applicable, a delivery surcharge will be added at checkout, starting from £25 depending on weight, value and postcode.

No. We currently only deliver within the UK.

You can return unused items within 30 days of purchase. Items must be in original condition and securely packaged.

If you no longer need an item or ordered incorrectly:

• Parcel returns: £9 per parcel
• Pallet returns: £60 per pallet
  

You may also arrange your own return courier. Please retain proof of postage.

Returns address:
Fargro Home and Garden
Vinery Fields
Arundel Road
Poling
Arundel
West Sussex
BN18 9PY

Refunds are processed once goods are received and inspected. Funds usually appear within 3 to 5 working days.

We do not offer exchanges. Please return the original item and place a new order.

Please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the damage
• A brief description
  

Email: retail@fargro.co.uk