Retail Delivery and Returns
This page provides details on retail delivery options, charges and returns. Information is correct at the time of ordering and applies to retail customers only.
Free next day delivery on orders over £60
We provide free next day UK mainland delivery on all orders over £60.00 before any promotional discounts are applied.
Orders must be placed before 12:00pm midday to qualify for next day delivery. Orders placed between 12:01 and 00:00 may arrive within 1 to 2 working days. Next day delivery excludes weekends.
Orders placed on Bank Holidays, Saturdays or Sundays will be fulfilled on the next available working day and delivered thereafter. While we always aim to dispatch qualifying orders placed before 12:00pm midday, next day delivery cannot be guaranteed if courier issues occur outside of our control.
Orders under £60
• Standard Delivery 3 to 5 working days £6.99
• Next Day Delivery 1 to 2 working days £11.99
Free collection from our warehouse
Free collection is available from our Arundel warehouse. Please allow 24 hours for collections. For same day collections, please call ahead before arrival so we can allocate resources to prepare your order.
Shipping outside the UK
At present, we only ship to UK mainland addresses. We hope to expand this in future.
Safety notice:
We operate live forklifts and large heavy goods vehicles on site throughout the day. Please ensure pets and children remain in vehicles or are supervised at all times.
Delivery FAQ's
Select a section to continue.
Delivery area exclusions
Free delivery is not available to Ireland, Isle of Man, Channel Isles, Isle of Wight and Scilly Isles.
We also do not currently deliver to a small number of remote Scottish Highland locations. The following postcodes are classed as Scottish Highlands by UK carriers:
AB36 to 38, AB55 to 56, FK17 to 21, IV1 to 39, IV52 to 54, IV63, KW1 to 14, PA21 to 40, PH19 to 26, PH30 to 41, PH49 to 50.
If you require delivery outside the free UK mainland delivery zone, including Scottish Highlands and offshore islands, please contact us before placing your order to confirm surcharge costs.
If you are unsure whether your postcode is included, please contact our customer services team at retail@fargro.co.uk who can check delivery availability.
Delivery signatures and proof of delivery
All orders require a signature upon delivery. Any instructions for the courier to leave parcels in a safe place are at your own risk.
Our carriers take photographic evidence of the parcel at the delivery address and record GPS location data.
Exceptions to next day delivery
Some products use alternative delivery methods, including live biologicals, jumbo bulk bags, wheelie bin storage, log stores and selected poly tunnels and cloches.
Delivery costs and timescales for these items are shown on individual product pages. Please refer to those pages for full details.
Courier and pallet delivery details
Most parcel orders are dispatched with DHL. Seeds are sent by Royal Mail. Pallet deliveries are handled by PalletForce.
Larger orders may be delivered on pallets using 18 tonne rigid trucks. Pallet deliveries are usually next day but may take up to 48 hours depending on location. We will contact you if this applies.
Please inform us of any access restrictions at the time of ordering. Failure to do so will result in a £60 charge including VAT for pallet redelivery or return.
Multiple delivery shipments
Orders are shipped in full wherever possible. Items may be packaged separately to prevent damage, which can occasionally result in split deliveries.
Order tracking
You can track your order and view its progress through our warehouse and delivery network via your account.
Returns policy
Returns are accepted within 30 days of purchase.
If your order was shipped by parcel carrier, we can arrange collection at £9 per parcel. Pallet returns are charged at £60 per pallet. Alternatively, you may return items using a courier of your choice. Smaller items are usually cheapest to return via Royal Mail. We recommend obtaining proof of postage.
To view our returns FAQs, please use the navigation provided below.
Returns FAQ's
Select a section to continue.
Returns address and how to return your order
In the event that you need to return an item, please send it to:
Fargro Home and Garden, Vinery Fields, Arundel Road, Poling, Arundel, West Sussex, BN18 9PY
Items must be securely packaged for return. We cannot accept responsibility for damage caused by inadequate packaging. If damage occurs in transit, we will provide images and documentation to support any courier claim.
Reporting faulty, incorrect or damaged items
Faulty items must be reported within 30 days of receipt. Incorrect items must be reported with photos within 48 hours of delivery.
Items damaged in transit must be reported with photos and shipping labels within 48 hours.
Can I return orders containing live creatures? (biological controls)
Orders containing live creatures are non-returnable due to their perishable nature.
How long do refunds take?
Exceptions to next day delivery
Some products use alternative delivery methods, including jumbo bulk bags, wheelie bin storage, log stores and selected poly tunnels and cloches.
Delivery costs and timescales for these items are shown on individual product pages. Please refer to those pages for full details.
Biological Control Delivery & Charges
Delivery charges
Flat rate delivery of £2.99 per order.
Delivery schedule
Biological control products are dispatched twice weekly. Delivery dates are based on when your order is placed.
• Orders placed Monday 12 noon to Thursday 12 noon are delivered early the following week
• Orders placed Thursday 12 noon to Monday 12 noon are delivered on Friday
Important delivery information
To ensure product quality, delivery dates are fixed and cannot be expedited.
Updated 8th January 2026